Returns & refunds

You have 7 days from delivery to request a return. Reach out on WhatsApp within that window and we will walk you through it. Requests made after 7 days can still be reviewed, but we cannot guarantee a refund.

Pieces must come back unworn, undamaged, and in their original packaging with any tags or pouches still attached. Jewellery that shows wear, scratching, tarnish from contact with perfume or water, or resizing cannot be accepted.

If your order arrives faulty, damaged in transit, or is simply not what you ordered, send us photos on WhatsApp within 48 hours of delivery. We cover the return cost on our side and will replace the piece or refund you in full — your choice.

Some things we cannot take back, for hygiene and custom-work reasons:

• Earrings, once the seal or hygiene packaging is opened
• Custom, engraved, or made-to-order pieces
• Items marked Final sale or bought during a clearance drop
• Gift cards

Want a different size, colour, or a different piece entirely? Exchanges are the fastest route. Message us and we will hold the replacement for you while your original piece is on its way back. If the new piece costs more, you pay the difference; if it costs less, we refund the balance.

Once we receive and inspect your return, we will confirm on WhatsApp and process the refund to your original payment method within 5 to 10 business days. Bank processing times sit outside our control and may add a few days.

Return shipping is covered by you unless the item was faulty, damaged, or incorrect — in which case it is on us. Original delivery fees are non-refundable.

Everything runs through WhatsApp. Message us on +234 707 802 1181 with your order number, the piece you are returning, and a short note on why. We will reply with the return address and next steps.